It is authorised and regulated with SRA Number 569981 by the Solicitors’ Regulation Authority of England and Wales whose rules can be accessed via the website sra.org.uk and clicking on the “Code of Conduct”.
A list of the directors of the company and its members is open to inspection at the registered office at 3 Richmond Hill, Clifton, Bristol, BS8 1AT.
Star Legal is the trading name for Star Legal Limited and all references on this site to Star Legal are to Star Legal Limited.
Star Legal is not authorised by the Financial Conduct Authority of England. However, Star Legal is included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors’ Regulation Authority. The register can be accessed via the Financial Conduct Authority Website at www.fca.org.uk.
In accordance with the EU ADR Directive, any complaint or dispute should be raised with Philip Hands, the Director responsible for dealing with complaints, at our Clifton Office (3 Richmond Hill Clifton Bristol BS8 1AT) who will explain the procedure for handling the complaint and the timescale within which you will be given a response. You may also have a right to complain to the Legal Ombudsman, and at the conclusion of our complaints process you will be given details (www.legalombudsman.org.uk). We are providing the following link: http://ec.europa.eu/odr as this platform is also available for resolving online complaints. In the first instance, however, we ask that you please address any complaints or disputes to Philip Hands